Privacy Policy | Mattercap

Mattercap Group and its subsidiaries, including Mattercap Investments (Pty) Ltd ("Mattercap", "we", "us", or "our"), are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently, in compliance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including our market making, OTC desk, and payment solutions.

2. Information We Collect

We may collect and process the following types of information:

Personal Information: Name, email address, phone number, physical address, and identification documents (for FICA/KYC purposes).
Financial Information: Bank account details, wallet addresses, and transaction history.
Usage Data: Information about how you access and use our website, including IP address, browser type, and device information.

3. How We Use Your Information

We use your personal information for the following purposes:

To provide and maintain our services, including processing transactions and managing your account.
To comply with legal and regulatory obligations, such as FICA (Financial Intelligence Centre Act) requirements.
To communicate with you regarding updates, security alerts, and support.
To improve our website and services through analytics and research.

4. Disclosure of Information

We may share your information with:

Service Providers: Third-party vendors who assist us in operating our business (e.g., identity verification services, hosting providers).
Regulatory Authorities: When required by law or to comply with valid legal processes, such as reporting to the Financial Intelligence Centre (FIC).
Affiliates: Entities within the Mattercap Group for internal business purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

Under POPIA, you have the right to:

Request access to the personal information we hold about you.
Request correction or deletion of your personal information.
Object to the processing of your personal information.
Lodge a complaint with the Information Regulator.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Information Officer at:

Email: info@mattercap.co.za
Address: Venture Workspace, 1st Floor, Constantia Checkers Emporium, Corner Ladies Mile and Spaanschemat River Road, Constantia, Cape Town, 7806